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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Daniela Nava

May 23, 2024

5  out of  5
rating by Daniela Nava
"Brenda and Ana were great in assisting me. Excellent customer service!"
We responded:
"Daniela,thank you for the 5 Stars. Brenda and Ana are absolutely amazing and the entire office appreciates your feedback. "
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Adrian Aguilar

May 23, 2024

5  out of  5
rating by Adrian Aguilar
"Ana and Emma at the office are like my family. There very honest and go out of your way to help you. They take the time to explain all the details and go over all my questions. I don't hesitate to call them with anything I need."
We responded:
"Adrian, thank you so much for your kind words. It’s my pleasure to be of help to great families like yours. Thank you for being a great customer."
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Enoch

November 3, 2023

5  out of  5
rating by Enoch
"Te brindan atención de primera , .. te proporcionan la mejor información que uno necesita saber.. excelente servicio muy amables el personal , te sientes como en familia ,te ayudan en todo lo que pueden , siempre dándote prioridad , se los recomiendo ….."
We responded:
"Thank you so much Enoch! You are an office favorite and we appreciate you. "
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Layla Kratovic

October 2, 2023

5  out of  5
rating by Layla Kratovic
"Received the best service from Macy!! She was so friendly and a great resource!"
We responded:
"Layla, we appreciate your five star review and your kind words about Macy. Macy and the whole office is here to answer questions and to be of service. I'm a big Macy fan myself. Thank you for taking the time to give Macy a review. "
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maida kratovic

October 1, 2023

5  out of  5
rating by maida kratovic
"Macy was so helpful and kind! Definitely feel like I can reach out to her if I need any additional help. Great service!!"
We responded:
"Thank you, Maida for taking the time to leave such an amazing review! We are truly honored to be your insurance experts."
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Giovana Calva

September 30, 2023

5  out of  5
rating by Giovana Calva
"I love it here ! Brenda is fantastic and always goes above and beyond and is very detail oriented. She’s exceptionally well spoken and always makes sure you’re comfortable and she makes sure you have exactly what you want ."
We responded:
"Thank you for leaving an amazing 5 star review! Brenda is an outstanding team member here at our office. We are grateful that we have been able to help you. Please do not hesitate to reach out if we can be of more assistance."
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Andrew Alvarez

September 29, 2023

5  out of  5
rating by Andrew Alvarez
"Macy is professional and kind! Very much a great addition into the office! I spoke to her about my auto policy. Thank you for your work, I am excited to continue working with you!"
We responded:
"I can't tell you how great it is to hear such heartfelt feedback. Our team is dedicated to providing the best customer service while making sure your insurance needs are met. Thank you so much for the OUTSTANDING review!"
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savannah tait

September 29, 2023

5  out of  5
rating by savannah tait
"Macy was super helpful and kind!!! Had the best experience with her !"
We responded:
"It is an honor to be able to help you Savannah. Macy is absolutely amazing. Please do not hesitate to reach out anytime. We are here for your insurance needs."
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Gage Smith

September 29, 2023

5  out of  5
rating by Gage Smith
"Macy is super helpful and I appreciate the level of service and care she provides. I’m so grateful!"
We responded:
"We are greatly honored by your feedback, Gage! Thank you for the very kind words. Outstanding!"
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Veronica Rangel

September 27, 2023

5  out of  5
rating by Veronica Rangel
"Absolutely love the customer service. I receive anytime I need to call. Macy always goes above and beyond and is very detail oriented. She’s exceptionally well spoken and follows it to make sure you have exactly what you mean."
We responded:
"Thank you for the stars Veronica! Macy is fantastic and loves being of assistance "
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Steven Spence

September 27, 2023

5  out of  5
rating by Steven Spence
"Emma's agency has to be hands down the best insurance agency that I have done business with! She and Anna are always knowlegable and helpful with my needs. Definitely two thumbs up for this State Farm agency!"
We responded:
"Thank you Steve, Its so easy to be helpful with folks like you. "
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Alexander Hopp

September 26, 2023

5  out of  5
rating by Alexander Hopp
"Macy is so helpful! Took the time to explain everything and answered all my questions!"
We responded:
"So great to hear Alexander We are so grateful for your feedback. Our team is here to help you with any further insurance needs. "
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Manuel Martinez

September 26, 2023

5  out of  5
rating by Manuel Martinez
"Macy was a huge help with my policy giving me options and making insurance easy and worry free!"
We responded:
"Macy is amazing! Thank you so much for taking the time to leave such an outstanding review. We are dedicated to providing you with the best insurance and service you can find. Thank you again! "
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Francisco Arellano

September 25, 2023

5  out of  5
rating by Francisco Arellano
"I really appreciated Macy’s professionalism. She made the process smooth and answered all my questions."
We responded:
"Thank you for the thoughtful feedback, Francisco! Macy is always here to help. "
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macy drake

September 25, 2023

5  out of  5
rating by macy drake
"Brenda is the best!!! She is very helpful & I appreciate all of her hard work!"
We responded:
"Thank you for the 5 Star review. Brenda is always happy to help. "
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Gabriel Norris

September 23, 2023

5  out of  5
rating by Gabriel Norris
"I spoke with Macy Drake today about my auto policy. She was very friendly and helpful. She was able to play around with my rates to help me get something affordable that fit my needs."
We responded:
"Gabriel, thank you for the 5 star review. Macy is always happy to review your auto coverages and anything else you may need us to help with. We are always available and happy to help. "
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Spencer Wernett

September 23, 2023

5  out of  5
rating by Spencer Wernett
"The agents have always been very helpful."
We responded:
"Thank you, Spencer. Happy to know our service is appreciated. We are here to help. "
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Robert Willis

August 2, 2023

5  out of  5
rating by Robert Willis
"Brenda and Emma are awesome. Always available to help and answer my millions of questions. They have been a great partner."
We responded:
"Thank you Rob! 5 Stars, what a compliment. We love hearing from you and are always here to help. "
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Debi Laird

July 18, 2023

5  out of  5
rating by Debi Laird
"They were happy to remind me the date my payment was due,then extended that date with out canceling my insurance.All with a smile. Brenda gave me an education on my insurance plan. Emma even helped me the whole place is pleasant & wants to work for maintaining your business. I was happy I chose State farm to work with for my mother's homeowners insurance."
We responded:
"Thank you so much Debi. Our office loves helping anyway we can. It's our pleasure to have great folks like you."
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Benjamin lenoir

May 19, 2023

5  out of  5
rating by Benjamin lenoir
"She’s a great mother"
We responded:
"Thank you so much. Please let me know who you are, so I can thank you. "
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Tita. N Aigamaua

May 18, 2023

5  out of  5
rating by Tita. N Aigamaua
"The Staff at Emma Hightower office really are like Family. Just to mention a few Emma, Anna and Brenda are the greatest. Whatever I need they will get done. If they can’t , which is rare, they’ll give a push in the right direct. I will never leave them no matter where I go. They truly know the definition of Customer Service. They give you 120 percent. You’ll be glad to join the family."
We responded:
"Tita, you are so kind to leave us a review, and all the stars. You are like family as well. It is our pleasure to help where we can. We want to be the best and take good care of, not just your insurance but also get to know fantastic folks like you, Tita. Thank you, again."
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Cesar Rivera

May 18, 2023

5  out of  5
rating by Cesar Rivera
"Very helpful like always"
We responded:
"Cesar, Thank you so much for the stars and allowing us to help with your auto insurance. Brenda was so pleased to see your review as was I. We strive to be the best State Farm Agency because of folks like you . "
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Norma Silva

May 10, 2023

5  out of  5
rating by Norma Silva
"Emma and her team have been a part of my extended family for a very long time, 10+years. It’s always a pleasure to speak to any of the highly trained and professional individuals, that make up Emma’s team. Their customer service is great! And they are always very knowledgeable with any questions I might have. Besides auto insurance, Emma also provides services for renters, and life insurance, which I have for quiet sometime. Thank you Emma and team for always keeping my family and I safe and secured."
We responded:
"Norma, you and your family are fantastic. Our office loves having you as part of our Insurance Family. We take your trust in us as the greatest compliment. I look forward many more years of being here to help. Thank you so much. "
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Yvette Ramsey

May 2, 2023

5  out of  5
rating by Yvette Ramsey
"Brenda Llanos is doing a fabulous job assisting me with my claims Thank you"
We responded:
"Thank you so much for being a fantastic customer. Brenda is so fond of you. You make our day. "
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WL

March 3, 2023

5  out of  5
rating by WL
"Emma Hightower’s office has been servicing my family for years, and what I noticed is Emma and her staff is always professional and kind. Most of all they follow through on any request or concerns I may have regarding my coverage. It has been a pleasure to have State Farm Agent Emma Hightower and Staff to assist me and my family throughout the years. Awesome Teamwork! Sincerely, Wonder"
We responded:
"Thank you so much , Wonder. I am humbled, truly. It is a pleasure to have customers like you and your family. "