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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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gabriel davila

March 31, 2025

5  out of  5
rating by gabriel davila
"Emma Hightower and Ana Ramirez have provided me with the best services and information that I’ve needed during any auto accident and any problems with my home due to earthquakes or high winds and even flood damage I can say that when you really need help it’s times like these… and I’m sure I’m not the only one who feels this way I’m blessed that that these two ladies have been by my side when it matters.."
We responded:
"Gabriel, thank you so much for the 5 stars. It is always our pleasure to help our customers and especially you and your family. "
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Guillermo Castellanos

March 27, 2025

5  out of  5
rating by Guillermo Castellanos
"I would like to say that I have been extremely satisfied with Emma Hightower! Statefarm! Ana is very helpful and always has provided Excellent service!!!! Over the years I have been with statefarm Emma and Ana has always helped me immensely with my needs and has always answered my questions and my concerns! And I definitely have to say they are always happy to help and they help you with a great attitude! Super positive!"
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Diana Gonzalez

March 27, 2025

5  out of  5
rating by Diana Gonzalez
"Best office in town 👌"
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Sasan Armand

March 22, 2025

5  out of  5
rating by Sasan Armand
"Emma Hightower and Ana Aguilar are the best insurance agents that I have ever had. I consider them like close friends. They’re incredible and outstanding team! I highly recommend them. Emma Hightower and Ana Aguilar are the best in developing exactly what you need for home, car and umbrella insurance. They always find a solution and get back to you within a few hours. They’re truly incredible!"
We responded:
"Thank Sasan, you and your family are a joy to work with. I appreciate the stars. "
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Tariq Abdallah

March 22, 2025

5  out of  5
rating by Tariq Abdallah
"The best"
We responded:
"Thank you Tariq. We are always here to help. "
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Mark Anthony Yraola

March 22, 2025

5  out of  5
rating by Mark Anthony Yraola
"Emma, Ana and her team at State Farm have been our insurance provider for our homes, businesses, life insurance and vehicles for close to 20 years now. They are the most professional and caring team I’ve dealt with. They treat you like family and answer all of your insurance needs. I recommend them to anyone and everyone!"
We responded:
"5 Stars, wow. Thank you so much. "
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Gabino Aispuro

March 22, 2025

5  out of  5
rating by Gabino Aispuro
"I’ve been with Emma Hightower with Statefarm for the past 16 years, and she has helped me immensely with my car policies and my house insurance. It’s been a pleasure working with her."
We responded:
"Gabino, thank you so much. "
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Nancy Pham Nguyen

March 16, 2025

5  out of  5
rating by Nancy Pham Nguyen
"We’ve had the pleasure of working with Emma Hightower and team for over 15+ years with our policies and I couldn’t be happier with the experience. The team, especially Emma and Ana has always been incredibly helpful, patient, and knowledgeable. They always take the time to answer all my questions and guided me through the process with professionalism and care. Whether I needed help understanding my coverage or making adjustments to my policy, they made everything easy and stress-free. It’s reassuring to know that I can count on their support when I need it most. Highly recommend Emma Hightower office to anyone looking for reliable and responsive service!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Dennis Izvoreanu

March 14, 2025

5  out of  5
rating by Dennis Izvoreanu
"We love using State Farm! Emma Hightowers office is definitely the best. Especially Ana! She always manages to find ways to help us. We’ve been with them for years and Ana is like our own personalized agent we love it. We definitely recommend using Emma Hightowers office and ask for Ana!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Paul Luong

March 13, 2025

5  out of  5
rating by Paul Luong
"Emma Hightower and her staff are incredibly helpful. Whenever I call their office, they're always professional, courteous and always willing to answer any of my questions. When I purchased my very first policy there, Ana sat me down and explained all the fine print to me to make sure I didn't leave confused. Over the years, we've developed a very strong professional relationship and I'm truly appreciative of that. I can always email Ana and will always get a response back. If you're looking for informed, dependable and straight-forward answers from friendly people, this is the place to go to!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor, especially to great family folks like you and you family, Paul."
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Kimberley Cox

March 13, 2025

5  out of  5
rating by Kimberley Cox
"I have been with State Farm insurance Emma Hightower for over 25 years. I have always had the most awesome experience dealing with Anna and Emma. I even recommended my mom. She has been with them for approximately 15+ years. I recently was in a very bad accident, Anna walked me through the process and eased my mind. She even checked on me to make sure that I was OK and if I needed anything to reach out to them personally ! Emma and Anna are absolutely amazing. The number one reason I am with State Farm is because of them! They have amazing customer service and great passion for ALL their clients! I don’t just think of them as my insurance agents, they have also become friends! Thank you so much for all you do Emma and Anna! You are the best along with the rest of your staff! Kim Cox 😊"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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JD CASTANON

March 13, 2025

5  out of  5
rating by JD CASTANON
"Ana has a great disposition and a very professional attitude. Every interaction I have had has been informative and constructive."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Elvira Rodriguez

March 12, 2025

5  out of  5
rating by Elvira Rodriguez
"🥳THE DANIEL FAMBAM IN THE HOUSE OF STATE FARM INSURANCE🥳....EMMA AND ANA ALONG WITH THE STATE FARM TEAM ARE JUST AWEASOME VERY FRIENDLY ....BEEN DRIVING FOR 22+ YEARS ...THEY HAVE ALWAYS TREATED US LIKE FAMILY ....❤️❤️❤️"
We responded:
"Thank you !!! You are 5 Stars to us as well."
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Robin Lynn

March 12, 2025

5  out of  5
rating by Robin Lynn
"Emma at State Farm insurance in Orange has been awesome! Her professionalism and friendly service has been a great help.Her staff Anna also was a big help when I needed assistance with a problem."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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juanita martinez

March 12, 2025

5  out of  5
rating by juanita martinez
"Awesome office to work with, Ana & everyone else is always so kind & helpful!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Guadalupe Marquez

March 4, 2025

1  out of  5
rating by Guadalupe Marquez
"I'm writing to convey my disappointment with the service I received from Ana Aguilar and Emma Hightower, at State Farm Orange branch. When I signed up for my insurance policy, both Ana and Emma were incredibly helpful and cordial, always willing to assist with my policy renewals and other insurance-related queries. Their professionalism and accommodating nature represented the quality service State Farm is known for. However, my recent experience with them has been disappointingly different. A shift in their demeanor when dealing with customer service issues was evident. Their attitude turned condescending and passive-aggressive, completely diverging from the professional approach I initially experienced. From being models of excellent service, their current handling of my concerns has been disappointing and low-standard. It is unfortunate that our relationship has soured, but I'm sharing this feedback in hopes that others might benefit from it. It would be a shame for potential clientele to be driven away due to the negative representation of their encounters. Thank you for your attention to this matter, and I remain hopeful that you will ensure your representatives adhere to the high standards State Farm is known for. I wish you the best of luck in all your future endeavors."
We responded:
"We’re committed to providing a welcoming environment for everyone, and your perspective helps us in that effort. If you have any specific concerns or suggestions, we would be more than happy to hear from you directly as you we don't show you having any policies in our office for quite some time. "
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The Creator Cervantes

February 26, 2025

5  out of  5
rating by The Creator Cervantes
"Emma Hightower has been my insurance agent for two decades now. Ana Aguilar and Brenda Llanos have been my point of contacts in all of my needs. I appreciate the attention these young ladies have given me and my family over the years. They are always very friendly and professional. Personally, I can truly appreciate the speedy response each time I need their help."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Tina L

February 26, 2025

5  out of  5
rating by Tina L
"There needs to be more than 5 stars because Emma and Ana are the best! Our family have been with them for over 20 years. They’re the epitome of professionalism. They care about their customers, takes time to answer any concerns we may have, and it’s always a pleasure speaking with them. They make you fill like family and not just a customer."
We responded:
"Tina, thank you so much. My office is so grateful for such great customers/ family like yours. And thank you for another 5 stars. Our office loves to be helpful and how great it is to be able to do that with Folks like you, Tina. "
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Seth Waggener

February 26, 2025

5  out of  5
rating by Seth Waggener
"Wonderful to work with. Quick and efficient. Great communication and assistance anytime! She is part of the family !!!"
We responded:
"Thank you Seth. "
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Taunia McMullan

February 22, 2025

5  out of  5
rating by Taunia McMullan
"I have to share my experience with you all. My husband and I have been doing business with Emma and Ana for years. We love the professionalism they provide, and answering all our questions when needed. These ladies go above and beyond on an every day basis for there customers. Looking for a great insurance company and personable relationship with your representative Emma and Ana are it. I would give 10 stars 🌟, but only room for 5."
We responded:
"Thank you Taunia. We appreciate you and your entire family. Thank you for the stars. "
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Maria E. Moreno

February 7, 2025

5  out of  5
rating by Maria E. Moreno
"I can only say they have outstanding customer service skills. anytime i reach out to them they sure take care of my needs. Ana Aguilar is my contact person, and she is very knowledgeable and always has a positive attitude and she is very understanding. I love working with State Farm."
We responded:
"Maria, thank you for your review. Ana is why our office continues to be the best for our wonderful family of customers. You made our day with this review. "
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Josie Gorrin

February 5, 2025

5  out of  5
rating by Josie Gorrin
"Emma Hightower's office and Ana have always been very helpful... whenever I've had a problem I called them and they resolve it. I recommend them highly."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Johanna Beas

January 30, 2025

5  out of  5
rating by Johanna Beas
"Ana Aguilar is the absolute best at State Farm! Her connection and understanding is why I've been a loyal customer for nearly 10 years now. She's incredibly thorough...breaks things down thoroughly... and offers help when needed."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Leticia Tamayo

January 24, 2025

5  out of  5
rating by Leticia Tamayo
"I’ve been a customer for over 20 years. Emma and her staff are amazing, especially Anna she goes above and beyond to help you. You get treated like family!!"
We responded:
"Kerry, thank you so much for the kind words. Ana is fantastic and loves being helpful to you and your family. "
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Juan Ramirez

December 20, 2024

5  out of  5
rating by Juan Ramirez
"Emma high tires office is really helpful with everything"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"