State Farm® Insurance Agent Emma Hightower

"We’ve had the pleasure of working with Emma Hightower and team for over 15+ years with our policies and I couldn’t be happier with the experience. The team, especially Emma and Ana has always been incredibly helpful, patient, and knowledgeable. They always take the time to answer all my questions and guided me through the process with professionalism and care. Whether I needed help understanding my coverage or making adjustments to my policy, they made everything easy and stress-free. It’s reassuring to know that I can count on their support when I need it most. Highly recommend Emma Hightower office to anyone looking for reliable and responsive service!"

"We love using State Farm! Emma Hightowers office is definitely the best. Especially Ana! She always manages to find ways to help us. We’ve been with them for years and Ana is like our own personalized agent we love it. We definitely recommend using Emma Hightowers office and ask for Ana!!"

"Emma Hightower and her staff are incredibly helpful. Whenever I call their office, they're always professional, courteous and always willing to answer any of my questions. When I purchased my very first policy there, Ana sat me down and explained all the fine print to me to make sure I didn't leave confused. Over the years, we've developed a very strong professional relationship and I'm truly appreciative of that. I can always email Ana and will always get a response back. If you're looking for informed, dependable and straight-forward answers from friendly people, this is the place to go to!"

"I have been with State Farm insurance Emma Hightower for over 25 years. I have always had the most awesome experience dealing with Anna and Emma. I even recommended my mom. She has been with them for approximately 15+ years. I recently was in a very bad accident, Anna walked me through the process and eased my mind. She even checked on me to make sure that I was OK and if I needed anything to reach out to them personally ! Emma and Anna are absolutely amazing. The number one reason I am with State Farm is because of them! They have amazing customer service and great passion for ALL their clients! I don’t just think of them as my insurance agents, they have also become friends! Thank you so much for all you do Emma and Anna! You are the best along with the rest of your staff! Kim Cox 😊"

"Ana has a great disposition and a very professional attitude. Every interaction I have had has been informative and constructive."

"🥳THE DANIEL FAMBAM IN THE HOUSE OF STATE FARM INSURANCE🥳....EMMA AND ANA ALONG WITH THE STATE FARM TEAM ARE JUST AWEASOME VERY FRIENDLY ....BEEN DRIVING FOR 22+ YEARS ...THEY HAVE ALWAYS TREATED US LIKE FAMILY ....❤️❤️❤️"

"Emma at State Farm insurance in Orange has been awesome! Her professionalism and friendly service has been a great help.Her staff Anna also was a big help when I needed assistance with a problem."

"Awesome office to work with, Ana & everyone else is always so kind & helpful!"

"I'm writing to convey my disappointment with the service I received from Ana Aguilar and Emma Hightower, at State Farm Orange branch. When I signed up for my insurance policy, both Ana and Emma were incredibly helpful and cordial, always willing to assist with my policy renewals and other insurance-related queries. Their professionalism and accommodating nature represented the quality service State Farm is known for. However, my recent experience with them has been disappointingly different. A shift in their demeanor when dealing with customer service issues was evident. Their attitude turned condescending and passive-aggressive, completely diverging from the professional approach I initially experienced. From being models of excellent service, their current handling of my concerns has been disappointing and low-standard. It is unfortunate that our relationship has soured, but I'm sharing this feedback in hopes that others might benefit from it. It would be a shame for potential clientele to be driven away due to the negative representation of their encounters. Thank you for your attention to this matter, and I remain hopeful that you will ensure your representatives adhere to the high standards State Farm is known for. I wish you the best of luck in all your future endeavors."

"Emma Hightower has been my insurance agent for two decades now. Ana Aguilar and Brenda Llanos have been my point of contacts in all of my needs. I appreciate the attention these young ladies have given me and my family over the years. They are always very friendly and professional. Personally, I can truly appreciate the speedy response each time I need their help."

"There needs to be more than 5 stars because Emma and Ana are the best! Our family have been with them for over 20 years. They’re the epitome of professionalism. They care about their customers, takes time to answer any concerns we may have, and it’s always a pleasure speaking with them. They make you fill like family and not just a customer."

"Wonderful to work with. Quick and efficient. Great communication and assistance anytime! She is part of the family !!!"

"I have to share my experience with you all. My husband and I have been doing business with Emma and Ana for years. We love the professionalism they provide, and answering all our questions when needed. These ladies go above and beyond on an every day basis for there customers. Looking for a great insurance company and personable relationship with your representative Emma and Ana are it. I would give 10 stars 🌟, but only room for 5."

"I can only say they have outstanding customer service skills. anytime i reach out to them they sure take care of my needs. Ana Aguilar is my contact person, and she is very knowledgeable and always has a positive attitude and she is very understanding. I love working with State Farm."

"Emma Hightower's office and Ana have always been very helpful... whenever I've had a problem I called them and they resolve it. I recommend them highly."

"Ana Aguilar is the absolute best at State Farm! Her connection and understanding is why I've been a loyal customer for nearly 10 years now. She's incredibly thorough...breaks things down thoroughly... and offers help when needed."

"I’ve been a customer for over 20 years. Emma and her staff are amazing, especially Anna she goes above and beyond to help you. You get treated like family!!"

"Emma high tires office is really helpful with everything"

"Ana Aguilar was very help throughout the phone calls and emails. She answered all my questions and gave me multiple quotes. She was very friendly and patient with me. Thanks a million!"

"I appreciate the prompt and personal support. After comparing to other providers, they provided me the best rate and value"

"I have been working with Ana and Emma for years and they have taken great care of me and my family. They've provided nothing but the best service and care. I would recommend them to anyone looking an agent. They are truly the best!"

"Emma and Ana Aguilar are the best! I am a newer customer and they have been nothing short of attentive and helpful. I feel taken care of and know they have my best interest in mind. Ana is always quick to respond to any emails, questions, etc. and my experience has been extremely positive."

"I’ve been a client of Emma’s well over 15 years and have been working with her associate Anna for many of those years. Anna is always a pleasure to talk to. Always up beat and prompt to get back to me. It’s my pleasure to leave this 5 star review cause Emma Hightower's has never failed me."

"I've been a client of Emma's for 20+ years. Emma and her staff are always helpful and when my father passed she treated my mom like a family member."

"Emma Hightower’s Agency is the Very Best Insurance Agency that I’ have ever dealt with!! Besides the Excellent Service they provide, they are All Soo Incredibly Kind & Always willing to go the extra mile for their Customers!! Today I had to make a few changes etc.., and Brenda took care of all of my needs with Kindness & Professionalism!!!! Every Single One of Emma’s Team are All So Personal & Professional Every Single time I call!! Thank-You!!🩷"